November 10, 2010

About Us

AssistHelp Pte Ltd
assisthelp-aboutus

Established in 2009, AssistHelp is an organization that provides innovative cost-effective IT solution & services for each client’s best interests. We operate as an outsourced IT department for organizations with limited or no IT staff. In addition, we also provide home IT solution & services. Our certified team of experts specializes in a variety of IT skill-sets which includes:

Desktop Support
– Resolving PC hardware and software problems on daily basis.

Network Engineering (Wired & Wireless / Network Security)
– Implementation and optimization of Networking Devices (router, switch, firewall, NAS, WLC, VPN, IP CCTV) to streamline your business productivity.

System Engineering (Email, Website, Domain & Windows Managed Services)
– Hosting of mail server, websites, domains and ensuring clients do not have to worry about forgetting to pay for up-times and renewals.

Our MISSION is to be the best IT service provider in Singapore and Malaysia. We are passionate in bridging the gap between people and technology. Majority of SMEs today struggle with outdated and unsecured devices due to low budget and a mismanaged perception of technology benefits. AssistHelp aim to bridge this divide with our 3-pronged strategy; Reduce IT operational issues with our proactive problem-solving approach to endpoints (desktops, laptops, mobile terminals), crafting a reliable yet affordable IT infrastructure that scales well, and manage them altogether effectively with our positive, customer-focused team of solutionists.

The results of our strategy lead to an extremely high customer retention rate of 97.8% since the start of our operations. 91.1% of our customers surveyed recommend or highly recommend us to their fellow peers or others that needs our service and over 60% of our home-based residential customers eventually become our esteemed corporate clients. The desired outcome for business owners, when we are engaged as their preferred vendor, is a peace of mind. Therefore freeing more time to focus on what really matters; growing their business to the next level!

How AssistHelp can Help You:
1. Remote IT Support
2. Onsite IT Support
3. IT Consultation Support
4. Proactive PC Monitoring

In a nutshell, we thrive for technology and are dedicated in providing our clients with highest level of service.

Check out our Plan Features or Contact us for further inquiries!

*We accept all modes of business ranging from full-fledged IT maintenance, project upgrade/relocation/migration and Ad-Hoc IT solutions*